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| Case
Management |
A
case record is used to record details about an actual case and the
supporting court information. A case is created when some type of
determinate action has been taken. - i.e. a person has been apprehended,
arrested and / or terminated and a Case File is being documented.
All
details of supporting investigation(s), incident(s) and person(s)
are stored in the appropriate data tables and linked via the APISdataweb
to the case record. A case may also have a restitution or civil
demand record associated with it. APIS allows for the attachment
of digital photos which will display as part of the record. The
system can also be configured to tie in digital video as well.
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| Investigations |
An
investigation record documents an active or completed investigation.
The main purpose of an investigation record is to identify and explain
details of the investigation and to manage investigation progress
and results. There are two types of investigation records maintained
within APIS - Employee Investigations and General Investigations
Employee
investigations are opened against an Employee record in the
Personal database. Investigations are only opened against a single
individual. If an investigation involves more than one person, a
separate investigation is opened for each individual.
General
Investigations are based on a variety of details. General Investigations
may be opened against a particular register, department number,
credit card number or SKU number. General Investigations may also
track details in an external investigation involving a refunder
or person suspected of credit fraud. General Investigations are
used to detail and track data and manage the investigation process.
This will help you to manage your investigation details more efficiently
even before you know who may be involved.
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| Incident
Reporting |
An
incident record is used to explain details and specifics on an event.
It can involve a person (such as Fred was caught setting off the
fire alarm), in which case the Incident record is linked to the
Person (and therefore a Personal record via the APISdataweb. If
no person is attached (ex: a false fire alarm was set off on __(date)___
at __(time)__ by an unknown person) then there will be no link to
a Personal record. Unlike a Case or Investigation, an Incident can
be based on more than one individual. For example, if there were
a protest with six persons apprehended, all six persons may be documented
and directly linked to the single incident.
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| Personal
Database |
The
Personal database module is a database of personal information. Each
person in the database is a record and these records represent both
Internal and External persons. Examples
of Internal Persons would be employees and management within the
company. If your company considers vendors or contractors as employees,
then these people may be entered as Internal records as well. APIS
can accept an import of your company's employee data files to automatically
populate the APIS Personal data for your employees.
Examples
of External Persons would be customers, shoplifters, refunders,
etc. Basically, anyone who is not an employee of the company.
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| Civil
Recovery & Restitution |
This
module manages and tracks information for restitution and civil recovery
letters and payments. Restitution
- is payment from an employee or former employee
Civil
Recovery - is payment from a person not associated with the
store (ex.: a shoplifter) as mandated and allowed for by state law.
If a person is required to make payment to the company, a restitution
/ recovery record is created. This begins a tracking system to record,
track and report on all letters sent out for payment and all payments
received against this obligation. The APIS system automatically
creates an account at the time a case is generated. Once approved,
the account can be automated to produce demand letters that can
be mailed to demand payment. This module acts as a mini accounting
system to enter and track all payments and payment history.
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| Awards |
Manages
employee award and incentive programs
Manages
payments and budgets
Print
award certificates
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| MMDR |
It
manages Missing Merchandise Discrepancy Reports between locations,
warehouses and vendors. It allows you to track, monitor and resolve
merchandise discrepancies including Known Stolen details, Suspected
Theft; Discrepancies from the Distribution Center; Discrepancies
for shipments between various departments from LP to Operations
and from Inventory to Finance.
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| Statistics |
The
statistics module is the most flexible of all of the modules and
allows for a high level of customization. APIS is designed with
some very basic stat reports but we allow for over a dozen customized
reports upon implementation to ensure that you are getting the data
you want - the way you want it. We don't want you to have a system
that doesn't give you the reports that you are used to and more
importantly - you get the reports that are most useful to you.
Our advanced statistics module is in development to provide for
some really slick stuff including a cutting edge ad hoc capability
that will allow for creative manipulation of the data for advanced
analysis and comparison. We are also exploring several new technologies
to allow for data display through dynamic charts, graphs and images.
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| Audit |
A
comprehensive audit suite designed for retail loss prevention but
customizable to any organization! And wait until you see how it
works! Sure - a laptop is great but a Pocket PC and a Tablet PC
are far more convenient! Want to know more?
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| Training |
This
new module will not only keep track of training courses and seminars
that an individual has taken, but it can also track those classes
or meetings that an individual has instructed. With the new Training
module, APIS users have the ability to input training for their team
members in a method that not only provides all the information in
one spot, but allows for simple reporting and analysis. Some of the
new features of this module include: Tracking
of training completed by team members as well as training they have
provided to others
Ability
to track who is relocatable, promotable and to what position
On-line
recording of state certifications and requirements
Health
and Safety vaccines, training and more
Identification
of team members requiring training that occurs on a yearly or scheduled
basis
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| Claims
Management |
The
world of recording and tracking all the components of incidents and
accidents that may result in workers compensation and general liability
claims just got easier. APIS users can now enter in claim information
right into APIS. Benefits of the new system would include:
Ability
to take existing client forms and make them accessible through APIS
as writable .PDF forms for data capture both within or outside the
APIS system
Information
accessible by all who need it including: Human Resources, Risk Management
Department, Claims managers, etc.
Tracking
of all actions, steps taken and status of claims
Ability
to assign tasks to people via the new APIStask functionality
Identification
of potential fraudulent claims by tying in all locations into one
system
Both
Worker's Compensation and General Liability Claims
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