APISenterprise


So maybe you want the whole kit and kaboodle - well here it is! If you want it all - you get it with APISenterprise!

 
CASE MANAGEMENT

A case record is used to record details about an actual case and the supporting court information. A case is created when some type of determinate action has been taken. - i.e. a person has been apprehended, arrested and / or terminated and a Case File is being documented.

All details of supporting investigation(s), incident(s) and person(s) are stored in the appropriate data tables and linked via the APISdataweb to the case record. A case may also have a restitution or civil demand record associated with it. APIS allows for the attachment of digital photos which will display as part of the record. The system can also be configured to tie in digital video as well.

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PERSONAL DATABASE
The Personal database module is a database of personal information. Each person in the database is a record and these records represent both Internal and External persons.
  • Examples of Internal Persons would be employees and management within the company. If your company considers vendors or contractors as employees, then these people may be entered as Internal records as well. APIS can accept an import of your company's employee data files to automatically populate the APIS Personal data for your employees.
  • Examples of External Persons would be customers, shoplifters, refunders, etc. Basically, anyone who is not an employee of the company.

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INCIDENT REPORTING

An incident record is used to explain details and specifics on an event. It can involve a person (such as Fred was caught setting off the fire alarm), in which case the Incident record is linked to the Person (and therefore a Personal record via the APISdataweb. If no person is attached (ex: a false fire alarm was set off on __(date)___ at __(time)__ by an unknown person) then there will be no link to a Personal record. Unlike a Case or Investigation, an Incident can be based on more than one individual. For example, if there were a protest with six persons apprehended, all six persons may be documented and directly linked to the single incident.

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INVESTIGATIONS
An investigation record documents an active or completed investigation. The main purpose of an investigation record is to identify and explain details of the investigation and to manage investigation progress and results. There are two types of investigation records maintained within APIS - Employee Investigations and General Investigations
  • Employee investigations are opened against an Employee record in the Personal database. Investigations are only opened against a single individual. If an investigation involves more than one person, a separate investigation is opened for each individual.
  • General Investigations are based on a variety of details. General Investigations may be opened against a particular register, department number, credit card number or SKU number. General Investigations may also track details in an external investigation involving a refunder or person suspected of credit fraud. General Investigations are used to detail and track data and manage the investigation process. This will help you to manage your investigation details more efficiently even before you know who may be involved.

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CIVIL RECOVERY/RESTITUTION
This module manages and tracks information for restitution and civil recovery letters and payments.
  • Restitution - is payment from an employee or former employee
  • Civil Recovery - is payment from a person not associated with the store (ex.: a shoplifter) as mandated and allowed for by state law. If a person is required to make payment to the company, a restitution / recovery record is created. This begins a tracking system to record, track and report on all letters sent out for payment and all payments received against this obligation. The APIS system automatically creates an account at the time a case is generated. Once approved, the account can be automated to produce demand letters that can be mailed to demand payment. This module acts as a mini accounting system to enter and track all payments and payment history.

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AWARDS
Manages employee award and incentive programs

Manages payments and budgets

Print award certificate

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MMDR (Missing Merchandise Discrepancy Report)

It manages Missing Merchandise Discrepancy Reports between locations, warehouses and vendors. It allows you to track, monitor and resolve merchandise discrepancies including Known Stolen details, Suspected Theft; Discrepancies from the Distribution Center; Discrepancies for shipments between various departments from LP to Operations and from Inventory to Finance.

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TRAINING
This new module will not only keep track of training courses and seminars that an individual has taken, but it can also track those classes or meetings that an individual has instructed. With the new Training module, APIS users have the ability to input training for their team members in a method that not only provides all the information in one spot, but allows for simple reporting and analysis. Some of the new features of this module include:
  • Tracking of training completed by team members as well as training they have provided to others
  • Ability to track who is relocatable, promotable and to what position
  • On-line recording of state certifications and requirements
  • Health and Safety vaccines, training and more
  • Identification of team members requiring training that occurs on a yearly or scheduled basis

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STATISTICS

The statistics module is the most flexible of all of the modules and allows for a high level of customization. APIS is designed with some very basic stat reports but we allow for over a dozen customized reports upon implementation to ensure that you are getting the data you want - the way you want it. We don't want you to have a system that doesn't give you the reports that you are used to and more importantly - you get the reports that are most useful to you.

Our advanced statistics module is in development to provide for some really slick stuff including a cutting edge ad hoc capability that will allow for creative manipulation of the data for advanced analysis and comparison. We are also exploring several new technologies to allow for data display through dynamic charts, graphs and images.

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ADMINISTRATION/TOOLS

Talk about powerful! Here is where the good stuff happens. The administration module allows you to configure the system the way you want it. You can set the field names and labels and customize drop-down boxes to create the data entry screens specific to your needs.

Setting up the System Hierarchy is simple and allows easy manipulation of locations, regions, districts and divisions. User access can be set to specific area of responsibility, limiting access to specific location or region.

User security levels are set up quickly and easily to facilitate adding new users and establishing authorizations within each module. System Administrators can access the configuration and add new users while Users are set to varying levels of access within each module. Viewer ID's can be set to allow view only access to details and data.

There is quite a bit to do in this module including setting a standard for recovery amounts by state to coincide with state law, with company policy or both. If you want to know more - why not take APIS for a test drive. Sign up for a system demo and one of our team members will walk you through an online demonstration of how it all works.

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