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An investigation record documents an active or completed investigation. The main purpose of an investigation record is to identify and explain details of the investigation and to manage investigation progress and results. There are two types of investigation records maintained within APIS - Employee Investigations and General Investigations. Employee investigations are opened against an Employee record in the Personal database. Investigations are only opened against a single individual. If an investigation involves more than one person, a separate investigation is opened for each individual. General Investigations are based on a variety of details. General Investigations may be opened against a particular register, department number, credit card number or SKU number. General Investigations may also track details in an external investigation involving a refunder or person suspected of credit fraud. General Investigations are used to detail and track data and manage the investigation process. This will help you to manage your investigation details more efficiently even before you know who may be involved.
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